If you are having trouble processing the payment failed on cash app, make sure that you have updated the app and have tried these app troubleshooting tips. If you are still having trouble, contact us for help with a specific transaction.
Identify error messages
If the card is rejected in the Cash app application, you will see one of the following errors:
"Refused. Card expired. Please use a different card."
"Refused. Please use a different card."
"Refused. Please call cardholder call issuer before transaction."
"Refused. Please verify card number, expiration date, CVV and zip code."
Confirm Personal Information and Settings
We are not given an exact reason that the card is declined. If your customer has confirmed that their card is valid and the transaction is still declining, they should contact their card issuing bank for more information.
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For manually entered transactions, Cash App requires 100% accuracy. The information entered must exactly match the payment card. If your customer has recently moved, the billing zip entered may be out of date. If you are manually entering a third-party gift card, the customer may have to contact the card issuer to register the card with the billing address, which is required to manually enter any card it occurs.
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If your Apple device is set to the wrong calendar, it may result in a rejected card. Follow these steps to check your calendar:
Tap Settings> General> International> Calendar.
Select the Gregorian calendar.
Log out and log back into the Cash App.
Note: Declined cards can result in pending charges on your customer's bank statement. Cash App immediately sends a zero notification, but the bank may take a few business days to remove the charge.
Verify Payment Information
If the information entered is incorrect, the card numbers will turn red. Verify with your customer that the information you are entering is valid.
If you accidentally take the wrong amount, you can cancel the payment by tapping X in the upper-left corner of the signature screen. You may need a passcode to cancel the transaction.
Related topic: Cash App Direct Deposit Pending
Connect to wi-fi network
Square requires an active Internet connection to process payments. This can be a Wi-Fi connection or data service (eg 3G, 4G or EDGE). Choose Wi-Fi on your cellular network for a faster processing experience with Square.
To do this:
Mobile devices display a list of Wi-Fi networks in the range. Tap a network and, if necessary, enter a password to join.
If no Wi-Fi network is available, your device can connect to the Internet over a cellular data network (EDGE, 3G or 4G.). You can prevent your device from using cellular data in settings.
Always check that you have a strong network connection before attempting to process payment. If the connection is not strong enough, the payment may fail. Fix, cash app transfer failed issue.
Note: If you lose internet connectivity, you can enable offline mode to accept swipe card payments. When working in offline mode, any payment you accept carries additional risk.
If you accept cash or other tender without an internet connection, you can see the list of in-app payments. Payment will be recorded when Wi-Fi or data service is restored. This only applies to cash or other tenders processed with the cash app.
Related topic: How to Check Cash App Card Balance
Missing or partial transactions
If you process a Square Gift Card payment and the balance does not cover the full amount of the sale, you will need to click Done from the signature screen to continue to process the entire sale amount. If you do not process the entire sales amount, the sale will be void.
If a cash app payment is declined or, interrupted or canceled, your customer may incur a pending charge on their card statement. It may appear that the charge has been posted to their account, but it should be discontinued after a few business days. As soon as the payment becomes zero, Square sends a zero notice to the bank. It is with the bank to issue a hold on the cardholder's money.
If the transaction does not appear in your payment history, but appears on the customer's card statement, it is an indication that your customer is seeing a pending transaction, not an actual charge.
Confirm successful payment
To double check the success of a payment:
If you are not collecting signatures, the payment is not completed until you have passed the signature and confirmation screen and have processed the full amount of the sale.
If there is a balance remaining on a transaction, it will need to be processed for the entire sale to be successful.
Related topic: How to Activate Cash App Card
Offline mode payment will be completed if you get internet connectivity within 72 hours, assuming the card does not fall.
If your payment was successful, Square will send you a notification email (eg "Square Payment # 123456").
Confirm a successful transaction by checking the transaction within the app or your payment history in your Square Dashboard. If a transaction is not completed, it will appear in your transaction status report.