As per the Envoy Air Cancellation Policy, when the airline cancels your flight, you are eligible for a refund claim or choose an alternative next flight as you decide. In the event of a significant delay of more than three hours, you can cancel your flight and ask for a refund. In case of death of your partner, or a close relative, you can choose to cancel the ticket & ask for a refund. https://www.cancelation-policy.com/envoy-air-cancellation-policy