• Why IT Help desk really needs a chatbot? IT organizations can prepare for a successful help desk #chatbot or virtual agent deployment by building out their knowledge base and service catalog resources, establishing a strong self-service culture within their customer base and offering diverse avenues for incident and request reporting, especially live chat. #ithelpdesk #chatbotdevelopment https://bit.ly/3zYiw1N
    Why IT Help desk really needs a chatbot? IT organizations can prepare for a successful help desk #chatbot or virtual agent deployment by building out their knowledge base and service catalog resources, establishing a strong self-service culture within their customer base and offering diverse avenues for incident and request reporting, especially live chat. #ithelpdesk #chatbotdevelopment https://bit.ly/3zYiw1N
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  • Top Benefits of Implementing Chatbot in ITSM
    Chatbot in #ithelpdesk allows employees to request and/or provision IT goods and services 24/7, regardless of location. Since labor costs dominate #itservicemanagement expenses, minimizing human intervention without sacrificing service quality is essential. Driving adoption of #selfservicetechnology to minimize the gamut of tickets has been at the forefront of the #itsm agenda for several years. https://bit.ly/3v6R0Nl
    Top Benefits of Implementing Chatbot in ITSM Chatbot in #ithelpdesk allows employees to request and/or provision IT goods and services 24/7, regardless of location. Since labor costs dominate #itservicemanagement expenses, minimizing human intervention without sacrificing service quality is essential. Driving adoption of #selfservicetechnology to minimize the gamut of tickets has been at the forefront of the #itsm agenda for several years. https://bit.ly/3v6R0Nl
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