The strategies to get feedback from the customer: You can start using a customer satisfaction survey, to get feedback from the customer. Some customer satisfaction strategies are Customer satisfaction Score Net promoter score Customer effort score Customer satisfaction Score: CSAT tells how satisfied the customers are. It is used to analyze how good your customer service is. Net promoter score: Net promoter score is the value of customer loyalty. Its always good to have a loyal customer who can recommend your brand to other people Customer effort score: Customer effort score tells how much effort was taken by your customer to reach you. This score can be increased by providing good service to your customer. The benefits of following the customer feedback strategies are: Build optimal solution Build a product road map Generating high-quality leads Check out this blog to know more: https://blog.saasmantra.com/why-user-feedback-important-for-entrepreneurs/