In business, there are many essential metrics that leaders must continue to track in order to keep their company on target to meet its quarterly and annual goals. For example, lagging customer retention rates may evolve based on consumer behavior patterns during any given season, but by implementing an adjustment, you’ll be able to stay on track and meet the needs of your customers exactly where they are. https://www.fastcompany.com/90751791/7-important-business-metrics-that-can-make-or-break-a-company