How do I get a person on the phone at Southwest? To reach a person at Southwest airlines en español over the phone, you can follow these steps: Call Southwest's customer service number at 1-800-826-6667. Listen carefully to the automated menu options and select the one that best matches the reason for your call. If you're not sure which option to select, you can say "customer service" or "representative" when prompted. Wait on the line for the next available representative. Depending on the volume of calls, this could take some time, so be patient. Once you're connected to a representative, explain your issue or request, and they will assist you with the best possible solution.